How do I place an order?

Once you have chosen your beautiful piece of furniture, click on add to cart and then proceed to check out. This will then take you to the check out page and you will be able to create an account as a new customer or simply just sign is as one of our valuable existing customers and follow the prompts to complete your easy hassle free transaction.

Is Pickup Available?

Yes, Pickup is definitely available at our warehouses in Sydney, NSW. A $20 handling fee will be incurred. Please let us know your preference upon check out.

Can I make changes to my order?

Absolutely! If you wish to make any changes to your order please email us at shop@fidarsi.com.au as early as possible as this will affect the delivery date of your luxurious piece of furniture. Changes are accepted via email only to avoid any confusion or miscommunication.

Can you tell me the availability of a specific item?

Before you select a product to buy online the availability of the product is listed in the description for your review.

How will I know when my product will be delivered?

A member of our logistics team will be in touch with you once payment has cleared to advise you of an estimated delivery date. In addition our logistics team will call you once your product has been dispatched and advise of you of the delivery date and contact details for the delivery agent so you may track your purchase at all times.

What happens on the day of delivery?

On the day of delivery you will be contacted by our delivery agents approximately 1 hour prior to delivery to ensure you are available to receive your gorgeous piece of furniture. Our delivery agents will deliver your setting into the room of your choice. Please note our delivery agents will not unwrap (or assemble if required) your furniture.

What if I am not happy after it has been delivered?

If you are not happy with your purchase, please let us know within 7 days of delivery. You will need to return the goods to us in their original wrapping and we will gladly refund you the purchase amount less delivery fees. No questions asked!